To better serve our customers Decisiv will be upgrading our phone systems on Thursday October 19th between the hours of 4:00PM – 6:00PM eastern. During this time our support number 804-762-4153 option 2 will be unavailable. However the application’s help system, case notification support@decisv.com will be fully available to assist you with any questions you may have. Thank you for your patience and understanding.
Request ID: bab8af69e5c95e846c769544270973b8, Timestamp: 2017-10-19 19:45:35 UTC

Welcome to INSIGHT Case Management

The INSIGHT Case Management platform, developed by Decisiv for Hino Trucks, is included for the first five years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.

News

New Operation Builder (Builder)

July 26th, 2017

We are pleased to announce the arrival of the new Builder!


What is the new Builder?

Builder (Operation and Inspection Builder) is a new application, separate from Case, for building and editing Operations and Inspections. Operations from Builder are used when building estimates (and exported to Repair Orders) and used in creating Preventive Maintenance schedules.

Click here to visit our Builder page for specifics and roll out information

Upcoming Trainings

October, 2017

Day Time Training
24th 10/24/2017 03:30 PM INSIGHT - Service Optimization Process
INSIGHT – Service Optimization Process (SOP) covers all areas of the application. Attendees will understand how to utilize INSIGHT to manage a service event at their location including communicating with their customers and team members while properly preparing a case for reporting and approval by customers. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding INSIGHT training please contact Decisiv's Professional Services Team at 804-762-4153 x 2.
31st 10/31/2017 03:30 PM INSIGHT - Service Optimization Process
INSIGHT – Service Optimization Process (SOP) covers all areas of the application. Attendees will understand how to utilize INSIGHT to manage a service event at their location including communicating with their customers and team members while properly preparing a case for reporting and approval by customers. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding INSIGHT training please contact Decisiv's Professional Services Team at 804-762-4153 x 2.