Welcome to INSIGHT Case Management

The INSIGHT Case Management platform, developed by Decisiv for Hino Trucks, is included for the first five years with the purchase of new vehicles. The Decisiv platform is designed to streamline communications and organize the documentation and content for service events to drive uptime, increase efficiency, lower days out of service, and increase revenue per vehicle.


INSIGHT Case Management Help Center

Upcoming Trainings

November, 2019

Day Time Training
27th 11/27/2019 03:30 PM INSIGHT - Service Optimization Process 3:30pm (EDT)
INSIGHT – Service Optimization Process (SOP) covers all areas of the application. Attendees will understand how to utilize INSIGHT to manage a service event at their location including communicating with their customers and team members while properly preparing a case for reporting and approval by customers. Ask your training session host about additional training options available including On-Site training at your location. Please register at least 24 hours in advance. For more information regarding INSIGHT training please contact Decisiv's Professional Services Team at 804-762-4153 x 2.